Operational excellence is achieved through strategic planning, organizing, and executing to ensure that teams deliver on the promises made to employees, clients, boards, and shareholders.  Guiding managers through the effective use of data not just as a predictor of outcomes, but as a critical component of planning for long-term success, is paramount in leading operational organizations to greater heights. This area of facilitated learning enables leaders to guide businesses to embrace the details without the leaders getting lost in the minutiae; to concentrate on the critical few while ensuring that the key data points for safety, quality, and accuracy are not missed.  Time is spent on how to ensure that reporting within an organization delivers the data to a leader to make positive changes to an original plan before a crisis develops.

 

Sales excellence is not just a matter of getting more individuals to exceed sales targets; it is also a  matter of ensuring that repeatable processes are established for managing teams, divisions, and organizations toward success. Having a predictable communication plan to keep the sales force engaged with progress toward a shared goal is important to creating positive morale and an energy that is sustainable.  Creating a sense of belonging while at the same time recognizing activities and achievements that build growth helps to minimize turnover, the challenge to every sales team. Balancing a successful client retention plan with a new business sales process is essential. Our services provide guidance toward the utilization of processes, data, communications, and accountability to drive sales organizations to an overachievement of their sales targets.

​

An effective and competent leader provides organizations with tools to achieve goals, build diverse and capable teams, and compete with confidence to ensure growth.  Our services guide leaders through proven operations and sales principles and processes that include goal setting, steps in the work process, course corrections midstream, and establishment of Key Performance Indicators (KPI's) that keep teams on track and provide metrics for auditable results.  Succession planning and attrition reduction are platforms for ongoing success and are addressed with recognition, reward, and continuous improvement opportunities.